25 questions
1 answer
Surface Earbuds battery replacement
Hi, what are my options for Surface Earbuds battery replacement? The batteries are down to 5 or 10 minutes. I bought them new and they are in good condition. I've long since moved on but I thought they would make a great spare pair if I could find a…
Surface | Surface earbuds | Other
asked 2025-11-01T12:12:53.8366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 70%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
jay
0
Reputation points
answered 2025-11-02T01:41:09.9066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
27,596
Reputation points MVP
1 answer
surface pro 11 won't allow me to select galaxy ear bud for output sound
surface pro 11 will no let me select the galaxy bluetooth ear bud that are paired.
Surface | Surface earbuds | Other
25 questions
asked 2025-10-13T00:04:05.1066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 62%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGB%3C/text%3E%3C/svg%3E)
Gailand Bare
0
Reputation points
edited an answer 2025-10-13T02:07:13.0933333+00:00
S.Sengupta
27,596
Reputation points MVP
8 answers
Right Earbud discharges faster than left
Hello. I've been loving my earbuds but I've been noticing a trend that my right one discharges about twice as fast as the left. Battery life seems to be pretty good but, for example my left one is currently at 59% after 3 hours (as expected) but the…
Surface | Surface earbuds | Other
25 questions
asked 2020-05-20T05:30:36+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
4 answers
One of the answers was accepted by the question author.
What is the email address for Microsoft Customer service.
I need an email address for customer service. Support keep sending me to the Feedback hub which only allows 255 characters and no images. I need to report how disappointed I am in the failure of my earbuds after only one year. Microsoft Customer service…
Surface | Surface earbuds | Other
25 questions
asked 2022-07-02T06:33:55+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
2 answers
Microsoft Surface Earbuds case battery dead
Hi, I just bought a pair of second hand unused earbuds, literally never touched. They had been bought this winter and the warranty was already gone by then. The case is completely dead, nothing in it works if its not plugged in, it doesn't recognise the…
Surface | Surface earbuds | Other
25 questions
asked 2022-02-23T06:07:10+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
7 answers
New Surface Earbuds lasted just a few days
I have brand new pair of surface earbuds that we just unboxed, but are unfortunately out of warranty. They initially paired and updated the firmware. Since then, the case does light up reflecting that it's charging, and the earbuds are dead. I've…
Surface | Surface earbuds | Other
25 questions
asked 2021-12-17T01:13:16+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
5 answers
Surface Earbud falls out of ear after a while
I've owned the Surface Earbuds since shortly after I got my Surface Duo. They work alright but my left earbud keeps coming loose and falling out of my ear after a while. I've tried all the sizes of the silicone tips and none have been able to keep my…
Surface | Surface earbuds | Other
25 questions
asked 2021-02-22T05:22:56+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
6 answers
Where can I purchase extra silicone ear tips for the Surface Earbuds?
Where can I purchase extra silicone ear tips for the Surface Earbuds?
Surface | Surface earbuds | Other
25 questions
asked 2021-12-16T18:42:08+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
2 answers
Warranty coverage for replacement earpads for surface headphones 2.
Hello, My warranty for my surface headphones is still active but when I go to the repair orders page and request a new pair of earpads it says I need to pay money for it. Does the warranty not cover replacement earpads? Thanks.
Surface | Surface earbuds | Other
25 questions
asked 2021-07-12T19:20:41+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
4 answers
New Surface Earbuds do not charge, no LED, will not connect via Bluetooth.
I have a brand new set of Surface Earbuds and they don't work. Purchased from Microsoft and mailed to my home. Its hard to find a way to contact support - the MicroSoft website sends me around in circles. I just want someone to talk to to replace these…
Surface | Surface earbuds | Other
25 questions
asked 2024-02-03T07:05:07+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
1 answer
My surface earbuds are not charging and I cannot contact the support team.
My surface earbuds are not charging, the Case seems to not work any more.
Surface | Surface earbuds | Other
25 questions
asked 2021-10-21T00:04:44+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
1 answer
Surface Earbuds broke in a matter of weeks
I really enjoyed my Surface earbuds for work and play together, until they broke, less than 40 days after using them. They were never involved in any active work, never mishandled, dropped, or neglected. But suddenly, the right earpiece became fractured…
Surface | Surface earbuds | Other
25 questions
asked 2021-03-22T02:27:42+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
1 answer
Surface earbuds broke
My left wireless surface ear bud broke and the top disc is separated from the bottom and I cannot use it. Is this normal as it was not very cheap and 2 years old. Can it be repaired? Regards Rekha
Surface | Surface earbuds | Other
25 questions
asked 2023-06-01T21:06:17+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
2 answers
Replacing lost Microsoft Surface Earbud
I lost one of my Microsoft Surface Earbuds, which I purchased about two months ago. How can I go about replacing it?
Surface | Surface earbuds | Other
25 questions
asked 2023-11-03T20:44:17+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
2 answers
One of the answers was accepted by the question author.
Resolving Service Tag to Serial
We have a Surface Pro sitting with TSA at the airport which got left behind. We only have the Service Tag but not the external serial number for it. We need to identify it in order to recover it. Is there a link on MS that allows us to identify the…
Surface | Surface earbuds | Other
25 questions
asked 2018-07-16T13:30:06+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
3 answers
Surface Earbud case won't charge
I bought a set of earbuds for my wife as I love mine. She did not open them for over a year and when she did the charging case would not charge. I went to support and purchased a replacement case. When I got the case it does not charge either. I…
Surface | Surface earbuds | Other
25 questions
asked 2022-03-28T12:41:07+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
1 answer
Can Surface Earbuds connect to two devices simultaneously?
Good morning- When I turn on my Surface Headphones (1st gen), it connects to my phone and computer. However, my Surface Earbuds cannot do this, and I need to switch back and forth between devices. Why are the Surface Headphones / Earbuds different in…
Surface | Surface earbuds | Other
25 questions
asked 2021-05-04T18:19:04+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
5 answers
disconnect when put back in the case.
my surface buds won't disconnect when I put them back in the case. they do that only when I connect the charger. it charges fine. any way to fix this? I have tried replacing the case and am out of warranty
Surface | Surface earbuds | Other
25 questions
asked 2023-05-07T02:07:30+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
2 answers
My charging case wont charge or recognize left Surface Earbud
My charging case wont charge or recognize left Surface Earbud. I tried reseting to factory settings both through the button and through the App. I already made sure its up to date in firmware, and it still wont charge. Help please
Surface | Surface earbuds | Other
25 questions
asked 2021-01-05T19:31:09+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous
1 answer
Is there a path to obtain replacement Surface Earbud charging cases?
We have 3 Surface Earbud charging cases that are being used for device testing that no longer show the BT light, and dont appear to be functioning for pairing. Is there a path to purchase / obtain just the charging case?
Surface | Surface earbuds | Other
25 questions
asked 2024-08-05T21:35:43+00:00
Anonymous
asked 2025-06-30T16:14:36.5966667+00:00
Anonymous