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My surface earbuds are not charging and I cannot contact the support team.

Anonymous
2021-10-21T00:04:44+00:00

My surface earbuds are not charging, the Case seems to not work any more.

Surface | Surface earbuds | Other

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  1. Anonymous
    2021-10-21T19:19:09+00:00

    Hi RohitTatachar,

    Thank you for reaching Microsoft Community.

    Is there any light activity on the LED of the charging case of the earbuds? If yes, may I know the color and behavior of the LED light?

    If there is no LED activity while the case is plugged in, try to leave it connected to charge for 15 minutes. See: Charge Surface Earbuds (microsoft.com). If still the issue persist, try to reset the firmware of the earbuds. See: Reset Surface Earbuds (microsoft.com).

    If still issue persist after attempting to reset, please contact support for options available and for further assistance. You may contact them through the number listed in: Global Customer Service phone numbers (microsoft.com) or through this page: Contact Us - Microsoft Support using the steps provided here: Contact Support.

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