Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,468 questions
1 answer
Can't Add phone number to Azure communication services
Can't Add phone number to Azure communication services as it is greyed out.
Azure Communication Services
asked 2025-12-11T17:23:06.89+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 53%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWC%3C/text%3E%3C/svg%3E)
Wells, Carlos
0
Reputation points
edited a comment 2025-12-13T06:36:09.94+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(99.2, 85%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGV%3C/text%3E%3C/svg%3E)
Golla Venkata Pavani
265
Reputation points Microsoft External Staff
Moderator
0 answers
Getting Error in Email Communication Service
Hello, I am trying to deploy Azure Email Communication Service in Europe Region. While deployment was success, I am not able to see or create any domains. I am getting below error. The resource type 'EmailServices/Domains' could not be found in the…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,468 questions
asked 2025-12-11T13:50:21.2166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 81%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Amal Syed
60
Reputation points
edited a comment 2025-12-12T16:17:52.29+00:00
Golla Venkata Pavani
265
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
Request for Toll-Free Number Provisioning in Azure Communication Services - Healthcare Provider Use Case
We are requesting provisioning of a toll-free number in Azure Communication Services (ACS) for a healthcare application facilitating provider-to-patient communication. Business Context: Use Case: Outbound provider-initiated SMS to patients for a list…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,468 questions
asked 2025-10-27T20:20:43.9733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 49%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JasperThai_Healerz
65
Reputation points
answered 2025-12-12T15:57:47.1033333+00:00
JasperThai_Healerz
65
Reputation points
0 answers
Get new Phone number option is not available in my communication Resource
Although I am the owner of the subscription, the option to get a new phone number is grayed out.
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,468 questions
asked 2025-12-11T17:24:44.2366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 18%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPJ%3C/text%3E%3C/svg%3E)
Pramod Jonnadula
0
Reputation points
edited a comment 2025-12-12T15:44:44.2133333+00:00
Pramod Jonnadula
0
Reputation points
1 answer
'Try email' option not visible for custom domain in azure email communication service
I have configured custom domain for my azure email communication service resource and verified its DNS. Still, I don't see the option to try email
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,468 questions
asked 2025-12-10T12:27:01.74+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 43%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
doorhatdust
0
Reputation points
commented 2025-12-12T13:41:56.69+00:00
Golla Venkata Pavani
265
Reputation points Microsoft External Staff
Moderator
3 answers
I'm trying to add a phone number to an ACS but it's greyed out
I am using a Microsoft Azure Sponsorship, provided by a MCPP subscription, to build a Cloud app. When trying to add a phone number to an ACS resource I get this message - Your azure tenant is currently using 0 out of 5 available phone numbers (view your…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,468 questions
asked 2025-12-12T10:54:56.1033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 93%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIG%3C/text%3E%3C/svg%3E)
Ian Goodall
0
Reputation points
commented 2025-12-12T12:20:21.8733333+00:00
Ian Goodall
0
Reputation points
0 answers
ACS error 5000: Message failed to deliver, Please reach out Microsoft support team for more details
We're getting the above message for many of our ACS SMS messages. Its only started happening today when we attempted to send over 4000 SMS. In particular my SMS number is not working even through my collogues have sent an SMS to that number from their…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,468 questions
asked 2025-11-10T12:28:52.78+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 22%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJT%3C/text%3E%3C/svg%3E)
Justin Thomas
0
Reputation points
commented 2025-12-12T11:35:30.1766667+00:00
Justin Thomas
0
Reputation points
1 answer
How to increase email sending quota and submit support request
I need help to submit support request to increase quota for emails in azure communication services. We developer support plan. Kindly provide instructions how can we do that.
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,468 questions
asked 2025-12-10T16:09:59.5233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 37%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Salmoon Samuel
0
Reputation points
commented 2025-12-12T11:34:52.14+00:00
Golla Venkata Pavani
265
Reputation points Microsoft External Staff
Moderator
2 answers
How to Port in a Phone Number from One subscription to other subscription on the Same Azure Account
We initially have an Azure account with one subscription, which includes the Azure Communication Services Resource. As part of the resource configuration, we have acquired a phone number. Now that we have created the second subscription on the same…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,468 questions
asked 2025-12-11T16:32:59.7566667+00:00
Pramod Jonnadula
0
Reputation points
answered 2025-12-11T17:32:51.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 86%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVL%3C/text%3E%3C/svg%3E)
Vimal Lalani
2,400
Reputation points Microsoft External Staff
Moderator
0 answers
Cannot add domain - Resource type not found in namespace
I am not able to add a custom domain to a Email Communication Service in Azure, the process is stuck in the "Finish" step. I have tried in two different Tenants, and a Lab Subscription Same thing happens when attempting through the…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,468 questions
asked 2025-12-11T09:28:20.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 57.00000000000001%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMF%3C/text%3E%3C/svg%3E)
Martin Framstad Lokrheim
10
Reputation points
commented 2025-12-11T10:22:14.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 84%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJV%3C/text%3E%3C/svg%3E)
Joan Vandellos
0
Reputation points
1 answer
Trying to set up Azure for SMTP email. SMTP Username generation tells me that there is a Permissions issue
Trying to set up Azure for SMTP email. SMTP Username generation tells me that there is a Permissions issue. I THINK I have set up all of the pieces correctly, and the Entra App Resource has the proper Graph permissions.
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,468 questions
asked 2025-11-11T20:05:08.0766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 17%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDS%3C/text%3E%3C/svg%3E)
Duane Sellers
0
Reputation points
commented 2025-12-11T07:30:29.9533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 7.000000000000001%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Praneeth Maddali
2,720
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
JavaScript Calling SDK has a built-in retry mechanism when the browser loses network connectivity
According to the Azure Communication Services documentation, the JavaScript Calling SDK has a built-in retry mechanism when the browser loses network connectivity. I would like to know the exact behavior of this retry mechanism. Does the ACS Calling SDK…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,468 questions
asked 2025-12-10T16:41:05.6233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 91%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENV%3C/text%3E%3C/svg%3E)
Nguyen Van Tung
20
Reputation points
accepted 2025-12-11T03:31:09.2533333+00:00
Nguyen Van Tung
20
Reputation points
1 answer
Facing issue with accessing Whatsapp Business account from Azure Commnication Service
I am using Azure Communication Service for Advanced Messaging (Whatsapp). In that when I am trying to access Whatsapp Manager Portal then getting error like "This content isn’t available right now. The link you followed may have expired, or the…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,468 questions
asked 2025-12-10T05:07:19.8366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 17%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIO%3C/text%3E%3C/svg%3E)
Info Omniwish
20
Reputation points
edited a comment 2025-12-11T03:14:21.8633333+00:00
Praneeth Maddali
2,720
Reputation points Microsoft External Staff
Moderator
2 answers
How do I set up an email address in Azure? I cannot add. Add is greyed out.
I've added my domain. It is verified. But I cannot add an email address. I cannot access support. Is there any way to do this? Is it worth paying for support? And how on earth, assuming I can set up email, how do you log the emails and bounces so that…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,468 questions
asked 2025-12-09T22:15:10.5766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 77%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Shira Solomons
0
Reputation points
commented 2025-12-10T12:20:27.6633333+00:00
Shira Solomons
0
Reputation points
2 answers
Will a certified Teams Direct Routing SBC work for Azure Direct Routing?
We want to setup Azure Direct Routing for the D365 Contact Center to our Cisco Cube telephony system. Our Cisco SBC is on the Teams Direct Routing certified SBC list, but not on the Azure Direct Routing certified SBC list. Is it safe to use the SBC for…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,468 questions
asked 2025-12-09T17:12:00.67+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 42%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
Chris Chaney
0
Reputation points
answered 2025-12-09T17:23:21.5833333+00:00
Vimal Lalani
2,400
Reputation points Microsoft External Staff
Moderator
1 answer
Communication services personal phone number.
I've noticed that Skype is using a sort of a spoofing method to show the phone number that caller owns even though it is not the phone number that the call is made from, but rather trough Skype. Yet I do not see the same service being available on…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,468 questions
asked 2024-09-16T03:25:47.2+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 30%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVC%3C/text%3E%3C/svg%3E)
Vadim Cool
0
Reputation points
commented 2025-12-09T14:40:45.23+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 9%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJK%3C/text%3E%3C/svg%3E)
Jayant Khandebharad
0
Reputation points
0 answers
Key Blade on Communication Services
Email Communication Service is not showing the API Keys. Please help so I can configure my application. Tks Gino +1 -removed for privacy-
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,468 questions
asked 2025-12-06T22:07:20.82+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 13%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGL%3C/text%3E%3C/svg%3E)
Gino Laitano
0
Reputation points
commented 2025-12-09T09:02:14.1866667+00:00
Praneeth Maddali
2,720
Reputation points Microsoft External Staff
Moderator
1 answer
Toll-Free Number Verification Rejected — Reason 1201 “Website Must Be Established and Active”
I recently submitted 2 toll-free number verification applications (for 2 different environments) for Azure Communication Services SMS. The applications were rejected with the following reason code: 1201 – Website must be established and active I’ve…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,468 questions
asked 2025-12-08T17:02:38.49+00:00
JasperThai_Healerz
65
Reputation points
answered 2025-12-08T23:37:33.9033333+00:00
Vimal Lalani
2,400
Reputation points Microsoft External Staff
Moderator
2 answers
We are using the ACS Calling SDK in our React web application and have noticed that duplicate video tiles appear for remote participants, even when only one video stream is being sent.(Duplicate video stream).
We are using the ACS Calling SDK in our React web application and have observed that duplicate video tiles appear for remote participants, even though only one video stream is being sent (duplicate video stream issue). We are using stateful clients to…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,468 questions
asked 2025-11-25T06:25:56.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 30%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
Agre, Harishchandra
20
Reputation points
answered 2025-12-08T21:05:21.2666667+00:00
Vimal Lalani
2,400
Reputation points Microsoft External Staff
Moderator
2 answers
Copilot studio agent, WhatsApp channel successfully connected but all messages trigger error after response
I've created an agent in copilot studio and connected it to an ACS Whatsapp channel. Everything is connected as it should be. When I send messages to the whatsapp number, messages stay unread (but received!) When I check the logs I…
Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
1,468 questions
asked 2025-12-01T12:29:56.8933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 93%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EW%3C/text%3E%3C/svg%3E)
Wally
0
Reputation points
answered 2025-12-08T20:52:12.65+00:00
Vimal Lalani
2,400
Reputation points Microsoft External Staff
Moderator