394 questions
2 answers
Surface laptop issues - please human responses only NO AI generated ones!
Why do I keep getting this when booting up "Install the latest PowerShell for new features and improvements! https://aka.ms/PSWindows" on my Surface? Recently I would get the above when booting up & also the Surface Diagnostic tool. I went…
Surface | Surface Book | Performance and maintenance
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 45%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
4 answers
On Screen keyboard never shows up on Surface Pro 7+ except for local admin
We have ten Surface Pro 7+ devices wall mounted in therapy rooms. The on-screen keyboard shows up for the login process when various domain users login, but once the desktop is there, it won't appear except for the local admin account. The only thing you…
Surface | Surface Pro | Display and screen
3,497 questions
asked 2025-12-10T17:29:37.6866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 72%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECB%3C/text%3E%3C/svg%3E)
Cindy Bode
0
Reputation points
commented 2025-12-11T16:51:35.13+00:00
Barb Bowman
80,275
Reputation points MVP
Volunteer Moderator
2 answers
Battery authorization
I have a question: after replacing the motherboard, should I use the original power supply to authorize the battery? After starting it, it displays a message about an unauthorized battery.
Surface | Surface Studio | Power and battery
75 questions
asked 2025-12-11T13:29:46.1+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 31%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERD%3C/text%3E%3C/svg%3E)
Ruszkowski Dawid
0
Reputation points
answered 2025-12-11T16:31:45.91+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S
101.2K
Reputation points
Independent Advisor
2 answers
2 New Surface Pro 12's with snapdragon Windows optimize show ssd as hard drive, will try to defrag
Winsat shows ssd. System information shows fixed drive on two new laptops.
Surface | Surface Pro | Performance and maintenance
2,218 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 13%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 74%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIN%3C/text%3E%3C/svg%3E)
7 answers
windows 11 version 24h2 update
hi there, on my surface recently tried to update date it the last week, even thoe it update all the time, i am 100% it already has 24h2 on it, but it still says 23h2, i see there a 25h2 out, but each time it comes up 24h2, downloading then install 8 % it…
Surface | Surface Pro | Install and update
3,328 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 88%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
0 answers
How to fix my palm rejection
My pen writes well when my hand doesn’t touch the screen . As soon as my hand gets into contact with the screen the writing starts breaking.. I am using surface pro 7. Moved from: Community Center | Discuss the Q&A site | Get started on Q&A
Surface | Surface Pro | Performance and maintenance
2,218 questions
asked 2025-12-11T15:07:47.78+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 88%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EID%3C/text%3E%3C/svg%3E)
Isaac Duker
0
Reputation points
edited the question 2025-12-11T15:14:45.69+00:00
Gérard Oomens
113.6K
Reputation points
Volunteer Moderator
1 answer
Surface laptop sound distorted, out of sync
I have Surface Laptop 6. Sound became distorted and with pops/cracks, but after i use laptop for some time, like day or two. After restart, it works fine but in few days it starts getting those pops and cracks. Also, video in Youtube gets out of sync…
Surface | Surface Laptop | Sound and camera
240 questions
asked 2025-12-05T14:01:25.5133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 99%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHH%3C/text%3E%3C/svg%3E)
Hrvoje Hudo
46
Reputation points
commented 2025-12-11T15:00:59.2533333+00:00
Hrvoje Hudo
46
Reputation points
2 answers
Programowanie numeru seryjnego w nowej płycie głównej.
W jaki sposób programuje się numer seryjny w nowej płycie głównej? Dotyczy Surface Studio 2
Surface | Surface Studio | Install and update
75 questions
asked 2025-12-08T13:33:59.7366667+00:00
Ruszkowski Dawid
0
Reputation points
commented 2025-12-11T13:24:25+00:00
Ruszkowski Dawid
0
Reputation points
2 answers
How to fix "couldn't download - virus scan failed" on my new Surface Laptop 7 snapdragon elite x chip
How can it be possible that a brand new Surface Laptop 7 with the fastest snapdragon elite x chip has go so many problems. Not only won't it download anything due to the failed virus scan - a known problem with ARM chips, but it also has the WebView2…
Surface | Surface Laptop | Install and update
832 questions
asked 2025-12-08T14:51:31.8133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 6%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMR%3C/text%3E%3C/svg%3E)
Michael Rudnick
0
Reputation points
answered 2025-12-11T12:37:30.4+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 15%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
Kedarnath
0
Reputation points
2 answers
Print driver support for Windows 11 on ARM64 Surface laptop
Where can I find print drivers so that I can print documents using existing Brother or HP printers with new ARM64-based Surface laptop?
Surface | Surface Laptop | Performance and maintenance
1,210 questions
asked 2025-12-10T23:43:38.3566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 3%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELG%3C/text%3E%3C/svg%3E)
Lyford Greene
0
Reputation points
answered 2025-12-11T12:16:40.98+00:00
Kedarnath
0
Reputation points
1 answer
Why does my Surface Hub 2S (Windows 11 IoT 24H2) fail to reconnect to Wi-Fi after standby or screen-off cycles?
Hello, I am reaching out to the community regarding a Surface Hub 2S 50" experiencing a recurring Wi-Fi issue after standby or screen-off cycles. Device information Model: Surface Hub 2S 50" Operating system: Windows 11 IoT Enterprise…
Surface | Other
1,330 questions
asked 2025-12-11T11:30:59.9266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 20%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Soraia Marques
0
Reputation points
answered 2025-12-11T11:31:18.4533333+00:00
Q&A Assist
2 answers
Full System repair/reboot - erase it all
It starts and at the last step shuts down. I need the computer completely reset and I will add what I need again........
Surface | Surface Pro | Install and update
3,328 questions
asked 2025-12-09T21:18:35.28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 25%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
Tim Sullivan
0
Reputation points
commented 2025-12-11T08:46:51.6933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
5,765
Reputation points Microsoft External Staff
Moderator
1 answer
I cannot cannot use the keyboard that is attached to my surface pro. Only the touch keyboard. I need to fix this
My keyboard was working fine since I got it along with my surface pro in May this year. Less than a month ago, after an update my keyboard started disconnecting sometimes. Then it would connect again if I detach and reattach it. This went on for over a…
Surface | Surface Pro | Performance and maintenance
2,218 questions
asked 2025-12-11T07:20:21.7066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 73%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Sharadha Sheshadri
0
Reputation points
answered 2025-12-11T07:20:34.78+00:00
Q&A Assist
1 answer
How to get microsoft store to open with the error 0x80131500 I have tried the wsreset?
How to get Microsoft store to open with the error 0x80131500 I have tried the wsreset?
Surface | Surface Pro | Performance and maintenance
2,218 questions
asked 2025-12-08T13:48:20.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 7.000000000000001%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECT%3C/text%3E%3C/svg%3E)
Crystal Thorne
0
Reputation points
commented 2025-12-11T05:54:19.94+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 37%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
Huy-K
6,970
Reputation points Microsoft External Staff
Moderator
2 answers
Locking a stolen Surface pro
Recently had a Surface Pro 7 get stolen and was curious if there was a way to lock the device from my account?
Surface | Surface Pro | Safety and security
693 questions
asked 2025-12-10T20:02:17.5866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 17%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESJ%3C/text%3E%3C/svg%3E)
Sam Jamael
0
Reputation points
answered 2025-12-11T05:47:12.01+00:00
Clary-N
5,765
Reputation points Microsoft External Staff
Moderator
2 answers
I sent the surface pro for repair since it was not charging. I sent the pen with the shipment as requested but when the package shipped back there was pen missing
I sent in the device since it was not charging and as requested, sent the pen as well but the device was shipped bac without a pen. Moved from: Exchange Online
Surface | Surface Pro | Performance and maintenance
2,218 questions
asked 2025-12-10T18:24:29.4033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 16%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
mounika mandadi
0
Reputation points
edited an answer 2025-12-11T05:46:17.4433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
Norah-L
1,650
Reputation points Microsoft External Staff
Moderator
2 answers
Surface laptop doesn’t work
The charger for my Surface doesn’t charge my surface. My wife also has a surface and her charger doesn’t work on my computer either. Her charger works for her computer but not mine so this looks like a problem with my computer.
Surface | Surface Laptop | Power and battery
952 questions
asked 2025-12-10T19:52:22.14+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 61%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJA%3C/text%3E%3C/svg%3E)
John and Carol Ross
0
Reputation points
answered 2025-12-11T03:41:49.84+00:00
Clary-N
5,765
Reputation points Microsoft External Staff
Moderator
1 answer
Microsoft surface with one external monitor
What do i need to use a second monitor on my surface 11. Moved from: Community Center | Not monitored
Surface | Surface Pro | Display and screen
3,497 questions
asked 2025-12-11T00:51:11.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 27%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
Richard Rhea
0
Reputation points
edited the question 2025-12-11T01:08:21.84+00:00
Gérard Oomens
113.6K
Reputation points
Volunteer Moderator
1 answer
when starting the laptop an error appears indicating the BitLocker keys could not be read from TPM. Need to manually enter the recovery key. Upon entering the recovery key and booting into Windows, device manager shows the TPM is in a faulty state
when starting the laptop an error appears indicating the BitLocker keys could not be read from TPM. Need to manually enter the recovery key. Upon entering the recovery key and booting into Windows, device manager shows the TPM is in a faulty state
Surface | Surface Laptop | Install and update
832 questions
asked 2025-12-11T00:30:37.1766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 62%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
Shabeer War
0
Reputation points
answered 2025-12-11T00:30:48.7233333+00:00
Q&A Assist
4 answers
Windows 11 25H2 Surface Go 3 all windows open maximized
Hello, i just reinstalled my surface go 3 tablet. Since then, EVERY window, app or explorer i open ALWAYS starts in maximized mode. How can i turn that off? Iam currently running windows 11 25h2. Thanks for help! UPDATE: I found a solution, i created a…
Surface | Surface Go | Display and screen
317 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 13%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)