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Microsoft Q&A
14,118 questions
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Hello, I'm unable to access my Office 365 business accounts. I have the passwords, but because my phone was reset, I can't receive the authentication code, so I can't log in. I need support to fix this; I want the authentication codes for my accounts…
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Good morning! I am on day 4 of being locked out of my Microsoft email account and waiting for Microsoft to respond. I am a business owner and I am unable to sign-in to the admin portal or any of my Microsoft apps because of MFA problems. I only have 1…
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ms365 is installed on my desktop but not allowing me to use excel and keeps asking for payment. Moved from: Azure Advisor
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I run my Due to an error when adding a new account, my old MFA were deleted on the authenticator. When trying to re-addMicrosoft account, I end up going around in a circle, advising I need to speak to Admin (me, who also cannot log on) Error code…
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Cannot log into admin center to reactivate account
Dear Microsoft Support Team, I am experiencing an issue with my Microsoft 365 Global Admin account, which is currently locked in a multi-factor authentication (MFA) loop via the Microsoft Authenticator app. Due to this, I am unable to complete the…
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Our organization has experienced a loss - our admin function needs to be changed, but we do not have the passwords - how do we make the necessary changes?? Thx!!
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Lost my phone and now can not access authenticator app to get code for the admin portal on my business account
quiero eliminar una cuenta corporativa de microsoft en mi portátil, porque he instalado otra licencia de 365...y me está dando problemas. como debería hacerlo para conservar toda la información de la cuenta anterior
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como recuperar a conta de administrador do microsoft 365 admin center? Moved from: Microsoft 365 Insider | Access | Windows
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it 1 thinks im trying to sign in with a personal account and 2 if i try and reset my password it tells me to get ahold of my admin....i am one of the admins and my CTO is the other admin he is currently stuck in an infinite loop of; sign in asks for 2fa…
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Account information Name: [Moderator note: personal info removed] . Billing profile: [Moderator note: personal info removed] Subscription name: Microsoft Teams Essentials Licenses: 1 Primary Tenant Id: [Moderator note: personal info removed]
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I cant access microsoft 365 apps for business, i receive emails to my private email account telling me i am being invoiced, but i cannot sign in, or know which sign in to use so i can access the apps like excel and word, please help! Lee
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I got text message from "Microsoft" saying, " User verification code [Moderator note: personal info removed] for Microsoft Authentication." Is this scam? How can I block this text in the future? There is no number attached. Moved…
Boa noite! Galera, tudo bem? Eu fui assaltado e agora não estou conseguindo entrar no meu e-mail de aluno por conta que estava com segurança no aplicativo Microsoft Authenticator, alguém pode me ajuda a conseguir fazer o acesso novamente, já fiz tudo que…
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Good morning, I'm asking for tax residency certificate from Microsoft Ireland for the year 2025. (I saw that pdf file is sent via private messages) Thank you
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Hello, I have used Microsoft Office for almost a decade, and just today both myself and my business partner can no longer access our account. It seems there are actually two accounts linked to my email. One is a Skype related account with no Office 365,…
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Hello, I’m having to use a personal login as I have the dreaded MFA loop on my business account and I’m the only tenant (I’m the sole director of my business and the only administrator on the account). I’ve logged a support ticket, Case [Moderator note:…
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am experiencing serious issues with my computer due to a recent Microsoft update. First, I was totally locked out of the computer, got help from HP. Now I can't retrieve my files. I'm have a new email address ( ******@gmail.com ) my previous email…
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My license is about to expire, so I need to access the admin account to check, but I've forgotten my password and tried resetting it. However, my phone isn't receiving the OTP for two-factor authentication. Moved from: Microsoft 365 and Office |…
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