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Labels in Recordings

Labels allow you to add tags to recordings to mark specific behaviors and characteristics. While viewing a recording, add a label within the inline player. This helps you organize and keep track of your recordings for later use.

You can find labels under Recordings -> More details -> Info.

Clarity labels.

Once you label the recordings, you can filter using Custom labels.

Custom labels filter.

Create a label

Labels are created in recordings. You can add it through the More details section.

Note

  • You can create up to 1000 labels per project.
  • Once created, labels cannot be edited.
  1. Go to More details -> Info -> Labels. Go to labels.
  2. Enter a new label name and select Create new. Add a label.
  3. You can view the existing label names as you enter them. View existing labels.

Add an existing label to a recording

Important

You can only add 5 labels to a recording. There's no such limit when you apply labels through filters.

  1. Go to More details -> Info -> Labels.

    Go to label section.

  2. Search for the label by entering its name and adding it to a recording.

    Select existing labels.

  3. The following default labels are available in the drop-down list:

    • Abandonment seen
    • Bug
    • Interesting
    • Successful conversion

    Default labels.

Note

  • The label "Note" is not part of the default label list. It is automatically applied when you Add note to a recording. You cannot manually assign or edit this label. Learn more about adding Notes in recordings. Note label.

Filter by labels

  • You can filter based on labels in the Dashboard, Recordings, or Heatmaps sections.
  • The custom labels filter can be saved as a segment, shared, or downloaded similar to other filters. Labels filter.

Remove a label

Important

You can't delete a label. To remove a label from your project, go to each related recording and remove it.

  1. Go to More details -> Info -> Labels. Go to label section.
  2. Select the X icon to remove a label for a recording from the applied labels. Remove label from applied labels.

Labels limitations

  • You can only create up to 1,000 labels per project.
  • You can only add five labels per recording.
  • The total number of characters allowed on each label is 50.
  • Labels are retained for up to 90 days.

FAQ

For more answers, refer to Labels FAQ.

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