Couldn't process your SaaS subscription SendGrid

The error message "Couldn't process your SaaS subscription SendGrid" may indicate issues related to the subscription management process for the Twilio SendGrid application. Here are some steps you can take to troubleshoot this issue:

1. Check Subscription Status: Ensure that your Twilio SendGrid subscription is active and properly configured. You may need to verify that it is enabled for single sign-on (SSO) with Microsoft Entra ID.
2. Verify Permissions: Make sure that you have the necessary permissions to manage applications in Microsoft Entra ID. You might need roles like Cloud Application Administrator or Application Administrator.
3. Review Configuration: Double-check the integration settings between Twilio SendGrid and Microsoft Entra ID to ensure that everything is set up correctly.
4. Contact Support: If the issue persists, consider reaching out to Microsoft support or Twilio SendGrid support for further assistance.

These steps should help you address the problem with your SaaS subscription creation for SendGrid.

Hello @Malik Zeeshan Ali ,

There are the steps listed out here to setup twilio, can you please review if all the steps are followed here: https://www.twilio.com/docs/sendgrid/for-developers/partners/microsoft-azure-2021

If the issue still persists, I'd recommend to check with Twilio support from here: https://support.sendgrid.com/hc/en-us