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To update your legal name in your Microsoft Learn profile for certification exam identity verification, you need to follow these steps:
- Log into your Microsoft Learn Profile: Ensure you are logged in to the account where you want to update your legal name.
- Navigate to Profile Settings: Go to the settings section of your profile.
- Follow the Instructions for Updating Legal Name: Since you received a message instructing you to contact Certification Support, you will need to submit a request to them for assistance. Here’s how you can do that:
- Go to the Manage your certification profile page for guidance on how to proceed with the request.
- If you see messaging asking you to contact Certification Support, please follow the link provided in that message and file a ticket with the Credentials Support team.
- Provide Supporting Documents: When you contact support, include the documents you mentioned (Palestinian National ID, expired passport, and university certificate) to help verify your identity and support your request.
- Name Format: It is advisable to use the name format that matches your university certificate, as it shows your full English name. Ensure that the name you provide aligns with the documents you submit.
By following these steps, you should be able to get assistance in updating your legal name for the exam identity verification process.
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