It sounds like you may be experiencing a tech support scam or a malicious pop-up that is trying to trick you into calling a fake support number. Here are some steps you can take to resolve this issue:
- Do Not Call the Number: Avoid calling the number displayed on your screen, as it is likely a scam.
- Disconnect from the Internet: If possible, disconnect your PC from the internet to prevent any further malicious activity.
- Restart Your Computer: Try restarting your computer in Safe Mode. This can help you regain access to your system without the interference of the malicious pop-up.
- Run a Security Scan: Use your antivirus software to run a full system scan to detect and remove any malware.
- Report the Scam: If you believe you have been targeted by a scam, report it to your local authorities or use the technical support scam form provided by Microsoft.
If the problem persists, consider seeking help from a trusted IT professional or contacting Microsoft Support directly for assistance.
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