bitlocker recovery

@tonka johnson

Use link below and look at BitLocker.

https://quic.hkg1.meaqua.org/en-us/windows/security/operating-system-security/data-protection/bitlocker/

Hi, I'm John! I will help you with this.

Just to confirm, have you already checked this page? https://account.microsoft.com/devices/recoverykey

If you set up or used the device with a work or school account, you can also check here: https://aka.ms/aadrecoverykey

A few things to consider:

• If the device was purchased second-hand, gifted, or preconfigured (for example, by a store or organization), the BitLocker key might be stored under the original owner’s Microsoft account.
• If you set it up using a different Microsoft account in the past, try signing in with that account as well.
• During setup, you might have the key saved to a local file or printed copy, instead of the online account. It's worth checking your saved files or printouts.

Unfortunately, if the key isn’t available in any of these places, it can’t be retrieved by anyone, not even Microsoft support. BitLocker is designed to protect your data through encryption, and without the recovery key, it can’t be bypassed.

Let me know how it goes or if you have any further questions or concerns.

Click "Add comment" to let me know.

Regards,

John J.D.

Hello tonka johnson,

Thank you for posting on the Microsoft Q&A Forum and raising your concern. I’m really sorry you’re running into trouble with BitLocker, getting locked out of your device can be stressful, and I’m here to help guide you through the right steps so you can get back in safely.

BitLocker encryption is built to be extremely secure, and it can’t be removed or bypassed without the correct recovery key. This isn’t meant to cause trouble, it’s designed to protect your files from unauthorized access if a device is lost, stolen, or tampered with.

If you're locked out, the best path forward is to locate the recovery key. Here are the recommended ways for you to recover it:

• If the device was linked to your Microsoft account, the key may be stored at Microsoft Devices Recoverykey
• If you're using a work device, your IT team may have the recovery key saved centrally.

Once you locate the key, you can enter it directly on the BitLocker recovery screen to unlock the drive. I look forward to receiving your update. Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

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