How can I get in contact with a REAL support agent to recover my email? (this is a throwaway I made just to figure out a means to recovering my actual account)

To recover your email account and get in contact with a support agent, you can follow these steps:

1. Use the Online Support Request: Go to the online support request page. Make sure to select the appropriate product family and service related to your issue.
2. Provide Detailed Information: When submitting your request, include a clear summary of your issue, your Learn Username, and any relevant details that can help the support team understand your situation better.
3. Check Email for Confirmation: After submitting your case, you will receive a confirmation email from Microsoft support. Make sure to check your junk folder if you do not see it in your inbox.
4. Contact Support During Business Hours: Microsoft support typically operates during business hours (6 AM - 6 PM PT). Be prepared for them to contact you via email to resolve your issue.

If you continue to face issues, consider reaching out to your organization's help desk if applicable, as they may have additional resources to assist you.

References:

• How to contact support

Hi Kiri,

I am afraid Microsoft support cannot help you recover your account. The only option you have is to keep filling the recovery form and trying twice a day.

https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

I’m eager to hear back and work together to find a solution.