I need to add my small business email to the Desktop Outlook with a Microsoft Office Home and Business 2024

Darren Mock 0 Reputation points
2025-12-13T19:33:41.1566667+00:00

I have a new PC and I'm attempting to add my small business email to the outlook desktop version. I activated the initial Office install with a personal "hotmail" account, but when attempting to add my business domain I'm getting "not authorized". I don't control the domain, but there was no issue adding it to the Desktop version on my previous PC using the license for Office Professional Plus 2021.

So did something change in these license versions, or do I need to uninstall and wipe the new PC version of Office and reinstall? (how would I do that). Also - there is no customer support for this, only online Q&A and FAQs - believe me I tried.

Outlook | Windows | New Outlook for Windows | For home
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  1. Q&A Assist
    2025-12-13T19:33:50.9033333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To add your small business email to the Outlook desktop version with a Microsoft Office Home and Business 2024 license, it's important to note that this license may not include the desktop applications for business accounts. The Microsoft 365 licenses that include Outlook desktop applications typically require a business plan such as Microsoft 365 Business Standard or Business Premium.

    Since you mentioned that you activated Office with a personal "hotmail" account, this could be the reason for the "not authorized" error when trying to add your business domain. The desktop version of Outlook requires a proper business account that is licensed for desktop use to add business email accounts.

    If your previous installation allowed you to add the business email without issues, it might be due to the different licensing structure of Office Professional Plus 2021, which allows for more flexibility with business accounts.

    As for uninstalling and reinstalling Office, you can do this through the Control Panel on your PC:

    1. Go to Control Panel > Programs > Programs and Features.
    2. Find Microsoft Office in the list, select it, and click Uninstall.
    3. Follow the prompts to complete the uninstallation.

    After uninstalling, you can reinstall Office using your Microsoft account associated with the correct license. Make sure to sign in with the account that has the appropriate business license for adding your email.

    If the issue persists, you may need to check with your domain administrator to ensure that the domain settings are correctly configured for use with Outlook.

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