Camera not working

If you are unable to log on with Windows facial recognition and the camera app indicates that the camera is covered, there are a few steps you can take to troubleshoot the issue:

1. Check Camera Privacy Settings: Ensure that camera access is enabled for your device. You can check this in Windows Settings under Privacy & Security -> Camera. Make sure that access is allowed for the camera and that your app has permission to use it.
2. Inspect the Camera: Physically check if there is any obstruction on the camera lens. Sometimes, a protective cover or dirt can cause the camera to appear covered.
3. Update Drivers: Ensure that your camera drivers are up to date. You can do this through the Device Manager by locating your camera device and checking for updates.
4. Test with Other Apps: Try using the camera with other applications to see if the issue persists. This can help determine if the problem is specific to the camera app or a broader issue with the camera.
5. Restart the Device: Sometimes, a simple restart can resolve hardware recognition issues.

If the issue continues after these steps, consider checking for any Group Policy settings that might restrict camera access, particularly if you are using a work or school device.

References:

• Facial recognition logon doesn't work after you apply a Group Policy setting in Windows 10
• Handle the Windows camera privacy setting
• Handle the access denied error
• Handle the Windows camera privacy setting

Hello

Please type msinfo32.exe in the search on the taskbar and hit enter, then share a screenshot of the pop up please.