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Hi, I purchased a Windows 10/11 Pro license from the Microsoft Store on July 11, 2025. The payment was ₹14,799 and I have the tax invoice. I recently upgraded my system — new motherboard, CPU, everything. Now Windows says it can't activate, even though I'm using the same Microsoft account. Please help me transfer the license to this new system.
Hello,
Have you run the troubleshooter?
go to Settings > System > Activation, run the troubleshooter, choose the hardware change option. When it asks you where it is installed on right now, you should choose the old device name. Then click on Activate button. And on the next screen when it asks you where to transfer it to, choose your new device name. See if that does the trick.
Hi, it did not work. I tried that at least a dozen times. It seems I need to speak with someone at chat support or call these people.
Go to Settings > Accounts > Your info
Click on Sign in with local user instead. follow the steps and finish the rest.
(If you don't see the "sign in with a local account instead option, click on "Stop signing into Microsoft apps automatically" first, then relaunch this page. )
Restart the computer (Do Not skip)
Go to Settings > Accounts > Your info
Click on Sign in with Microsoft account instead. follow the steps and finish the rest
Restart the computer (Do Not skip)
Then run troubleshooter again.
if it still doesn’t work,
To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "windows” > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.
