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I need help from microsoft support

Joseph Duschl - STUD 0 Reputation points
2025-12-13T11:43:08.5233333+00:00

I can't access my mail and all connected stuff with it (not the e-mail I use here obviously) and I can't do ANYTHING against it. There's no way to contact support WITHOUT LOGGING INTO MY ACCOUNT.
It keeps asking me to use the authenticator app to login - which I can only connect to my account IF I CAN LOG IN TO MY ACCOUNT.

I changed the passwort 5 times over the past 2 days - it alwas goes like this: it tells me online "Your account has been recovered." I then try to login with the password and it tells me "password incorrect" or "You failed to login too many times (after literally trying it ONCE)."
Same when I try to login on the mobile app to connect it with the authenticator - change, says it successfully changed the password - trying to use it, says password is incorrect.

This email is bound to all my accounts connected to google and I can't change it without LOGGING IN which it won't let me!

Outlook | Windows | Classic Outlook for Windows | For home
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  1. Darhyl Amizola 27,170 Reputation points Independent Advisor
    2025-12-13T12:26:40.91+00:00

    Hey there! Nice to meet you!

    Based on your description and since you are unable to sign in despite a successful password reset, this is an indication that your account is temporarily blocked due to unusual activity.

    There is a possibility that a hacker repeatedly tried to sign in to your account, which triggered the system to detect multiple failed sign-in attempts or an unusual login pattern and resulted in the account being temporarily blocked.

    Kindly perform these steps to resolve this error:

    • Perform a password reset using an InPrivate window or Incognito. Also, try using different devices and network services.
    • If it doesn't work, wait 24 hours to perform a password reset.
    • If the issue persists, try waiting exactly 48 hours before resetting the password.

    Important: Ensure not to attempt to sign in or reset the password within that timeframe, as this may reset the lock cooldown.

    You may check this link regarding account blocks for reference: https://support.microsoft.com/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did

    Once you have regained access to your account, kindly secure your account by enabling the two-step verification feature and ensure that your verification methods are updated on account.microsoft.com > Security > Manage how I sign in

    Lastly, I recommend following the guide from this thread to prevent unauthorized logins: https://quic.hkg1.meaqua.org/answers/questions/4049625/someone-is-repeatedly-trying-to-access-or-hack-my?forum=windows-all&referrer=answers

    Thank you for your understanding! Please feel free to let me know if you need anything else.

    Best regards,

    Darhyl

  2. Darhyl Amizola 27,170 Reputation points Independent Advisor
    2025-12-15T13:00:58.7433333+00:00

    Unfortunately, the only option is to wait exactly 48 hours for now to make sure the account block expires.

    Please be advised not to attempt to sign in or reset the password within that timeframe (48 hours), as this may reset the lock cooldown.

    Best regards,

    Darhyl

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