Azure Sign-in failed with error AADSTS5000224

Question

Azure Sign-in failed with error AADSTS5000224

Jialin Min 0 Microsoft Employee

I am attempting to sign in to the Azure portal, but I encountered the following error. I noticed that several similar issues have been resolved offline. I would appreciate assistance from support.

— ERROR ———

Sign-in failed

Error code: AADSTS5000224

Error message: AADSTS5000224: The tenant you are trying to access has been deauthenticated and is no longer available. Try signing in using a new or private browser window. If you are a member of another tenant, you can sign in using: https://portal.azure.com/[tenant-id] or https://portal.azure.com/[tenant-domain]. Error details: interaction_required: AADSTS5000224: We are sorry, this resource is not available. If you are seeing this message by mistake, please contact Microsoft support. Trace ID: ec1cfb3d-e024-489d-88ef-779e2af97200 Correlation ID: 019b16f1-53d4-76b9-b443-9265e5a181d3 Timestamp: 2025-12-13 09:01:13ZError code: AADSTS5000224

VEMULA SRISAI 3,750 Reputation points Microsoft External Staff Moderator

2025-12-13T18:32:37.4666667+00:00

Hello Jialin Min

Based on your description, it looks like you’re encountering error code AADSTS5000224 when trying to access the Application in your tenant. This error typically occurs when authentication for your Azure tenant has been temporarily disabled due to a recent security incident.

To resolve this, we need to engage engineering team to re-enable authentication for your tenant. Please share the requested details in private message.
Mauro Agnoletti 0 Reputation points Microsoft Employee

2025-12-17T17:25:20.86+00:00

I'm having the same error @VEMULA SRISAI

1 answer

Your answer

VEMULA SRISAI 3,750 Reputation points Microsoft External Staff Moderator

2025-12-13T18:32:37.4666667+00:00

Hello Jialin Min

Based on your description, it looks like you’re encountering error code AADSTS5000224 when trying to access the Application in your tenant. This error typically occurs when authentication for your Azure tenant has been temporarily disabled due to a recent security incident.

To resolve this, we need to engage engineering team to re-enable authentication for your tenant. Please share the requested details in private message.
Mauro Agnoletti 0 Reputation points Microsoft Employee

2025-12-17T17:25:20.86+00:00

I'm having the same error @VEMULA SRISAI

Answer 1

The error code AADSTS5000224 indicates that the tenant you are trying to access has been deauthenticated and is no longer available. To resolve this issue, you can try the following steps:

Use a Private Browsing Window: Open a new private or incognito window in your browser and attempt to sign in again. This can help bypass any cached credentials or sessions that might be causing the issue.
Check Tenant Access: Ensure that you are trying to access the correct tenant. If you are a member of multiple tenants, you can sign in using the specific tenant ID or domain by using the appropriate URL format: https://portal.azure.com/[tenant-id] or https://portal.azure.com/[tenant-domain].
Contact Support: If the problem persists, it may be necessary to contact Microsoft support for further assistance, as the error message suggests that the resource is not available and may require intervention from support staff.

Following these steps should help you address the sign-in issue you are experiencing.

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Azure Sign-in failed with error AADSTS5000224

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