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while testing an agent in AI Foundry an error response is returned for the prompt

Shariq Hashmi 0 Reputation points
2025-12-13T09:46:23.4733333+00:00

While testing an agent in playground in AI Foundry (New Foundry) agent starts responding to the prompt but before completing response it throws below error. It is 100% recurring on more than 5 attempts, sharing two errors with request id below.

Attempt 1: ErrorAn error occurred while processing your request. You can retry your request, or contact us through an Azure support request at: https://go.microsoft.com/fwlink/?linkid=2213926 if the error persists. Please include the request ID 68ed3d2a-ffb0-4d1e-b608-b8cbf058df32 in your message.

Attempt 2: ErrorAn error occurred while processing your request. You can retry your request, or contact us through an Azure support request at: https://go.microsoft.com/fwlink/?linkid=2213926 if the error persists. Please include the request ID 9e2f7fba-b4a5-45a5-8d6a-1efc077e31ac in your message.

Azure AI services
Azure AI services
A group of Azure services, SDKs, and APIs designed to make apps more intelligent, engaging, and discoverable.
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  1. Q&A Assist
    2025-12-13T09:46:36.8233333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    The error you are encountering while testing an agent in AI Foundry could be due to various reasons. Since the error is recurring, it may indicate a persistent issue with the agent or the environment. Here are some steps you can take to troubleshoot the problem:

    1. Retry the Request: As suggested in the error message, you can try to retry your request. Sometimes, transient issues can cause temporary errors.
    2. Check for Known Issues: Review the Azure status page or documentation for any known issues that might be affecting the AI Foundry service.
    3. Contact Azure Support: If the problem persists after multiple attempts, it is advisable to contact Azure support. Include the request IDs you shared (68ed3d2a-ffb0-4d1e-b608-b8cbf058df32 and 9e2f7fba-b4a5-45a5-8d6a-1efc077e31ac) in your support request for better assistance.
    4. Review Agent Configuration: Ensure that the agent is configured correctly and that there are no issues with the prompt or the model being used.
    5. Monitor Resource Usage: Sometimes, resource limitations can cause errors. Make sure that your Azure resources are not being overutilized.

    If the issue continues, detailed logs and error messages from the AI Foundry environment may provide additional insights into the root cause of the problem.

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