I am getting an error message when I try to create a template in Outlook

If you are encountering an error message when trying to create a template in Outlook, it may be due to the total size of all templates in the My Templates app exceeding the limit of 32 kilobytes (KB). To resolve this issue, you can reduce the amount of content in your templates so that the combined size is less than 32 KB.

If you continue to experience issues, consider checking for any other specific error messages you might be receiving, as they can provide additional clues to the problem.

Dear @The Bar Method Seattle - Phinney Ridge,

Thank you for posting your question in the Microsoft Q&A forum.

The message “Your template couldn’t be saved. Please try again later.” typically occurs in Outlook when using the My Templates add-in or saving reusable content. Could you please confirm these questions below to help me diagnose the issue more effectively:

• Are you using a personal Microsoft account (@outlook.com/hotmail.com) or a work account (@company.com)?
• Which Outlook version are you using? (Outlook on the web, New Outlook for Windows, Classic Outlook desktop app)
• Does the template include any images, tables, or content copied from Word/Teams?
• Is this issue happening on other devices or accounts?

In the meantime, here are some steps I recommend you try again:

Step 1: Check the Outlook client and Clear cache

• If you’re using Outlook on the web or New Outlook, try saving the template in a private/incognito browser session or switch to Outlook on the web temporarily.
• If you’re on Classic Outlook, consider using Quick Parts or saving as an .OFT file instead.
• To clear Outlook cache, please refer to the Microsoft Guide here: Manually clear the cache in Outlook

Step 2: Repair Outlook app

Windows Settings > Apps > Installed apps > Outlook > Advanced options > Repair/Reset

Step 3: Refresh the add-in

Go to Manage Add-ins and disable “My Templates,” then re-enable it. Close and reopen Outlook before retrying.

Step 4: Simplify the template

Even though it’s under 32 KB, hidden HTML from copied content can cause issues. I recommend you try to remove images, tables, or rich formatting and try saving a plain-text version first.

Step 5: Clear cache and retry

• Clear browser cache (for web) or restart Outlook.
• If you’re behind a VPN or proxy, switch networks briefly and try again.

Note: Please understand that as forum moderators, our primary goal is to provide helpful guidance and support through general troubleshooting steps. While we don’t have access to internal systems or administrative tools required to resolve account-specific or backend issues, we truly appreciate your understanding of these limitations. We genuinely hope the information we share helps guide you in the right direction, and we're always here to assist as much as we can within our scope. 

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this. If I misunderstand anything, please feel free to reach out.

Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Thank you for your patience and your understanding. If you have any questions, please feel free to reach out.

I'm looking forward for your reply.

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