Issue with RDP

Hello Montoya, Mabelle - Thanks for reaching Microsoft QnA platform

Windows Remote Desktop (RDP) app on your Android devices, specifically with modifier keys being interpreted incorrectly. This issue can sometimes stem from how the RDP session is configured or how the app interacts with the Android system. Here are some troubleshooting steps and configurations you can try:

Keyboard Settings: Check the keyboard settings on the RDP app. Ensure that any options related to keyboard or modifier keys are configured correctly, as it might have settings that control how these keys are interpreted.

Session Settings: Try adjusting the settings for the remote session. You can experiment with enabling or disabling options like "Sticky Keys" or "Filter Keys" in the accessibility settings of the Windows environment you're connecting to.

Reinstall or Update the RDP App: Sometimes, simply reinstalling or ensuring that the RDP app is up-to-date can resolve unexpected behaviors.

Test on a Different Device: If possible, try using the RDP app on a different Android device to see if the behavior is consistent. This can help determine whether it's an issue specific to one device.

Network and Security Settings: Occasionally, network security settings or performance issues could affect the connection. Make sure your network connection is stable, and check if the firewall or any security settings might be hindering proper keyboard inputs during the session.

Logs and Diagnostics: If the issue persists, enabling logs in the RDP app may provide insight into what’s happening during your sessions. You could then share this log for further analysis.

1. Azure VM and RDP Setup: Refer to the Azure documentation to ensure your VM is correctly configured for RDP. You can follow these articles for more details:
   • Basic RDP troubleshooting in Azure VMs
   • Detailed troubleshooting across network components