How to fix MIP related issue

The error message "Sorry something went wrong opening information rights management protected content the parameter is incorrect" typically indicates an issue with accessing IRM-protected content. Here are some steps you can take to troubleshoot and potentially resolve this issue:

1. Check User Credentials: Ensure that you are signed in with the correct account that has permissions to access the protected content. If prompted, re-enter your credentials.
2. Cross-Domain Authentication: If your environment is configured for cross-domain authentication, make sure that the domain where the content was created has the appropriate Conditional Access requirements set up. Authentication may fail if these conditions are not met.
3. Provisioning in Resource Tenant: If you are an external user, ensure that you are provisioned in the resource tenant where the content is hosted. If you are a guest user, you may need to be explicitly invited and redeem the invitation to gain access.
4. Update Software: Ensure that you are using the latest version of any relevant software, such as the Microsoft Information Protection (MIP) SDK or the AIP Viewer, as outdated versions may have known issues.
5. Check for Known Issues: Review any known issues related to the MIP SDK or the AIP Viewer that might affect your ability to open protected content.

If these steps do not resolve the issue, you may need to contact your IT administrator for further assistance.

References:

• Credentials don't work for IRM-protected content
• Known issues for the information protection client

Hi @Sami, Abdul,  

Welcome to the Microsoft Q&A forum.      

Thank you for reaching out regarding the following error message: 
“Sorry, something went wrong opening Information Rights Management protected content - The parameter is incorrect.” 
We apologize for any inconvenience this may have caused. 

This message generally occurs when your application cannot properly validate identity and permissions with the Rights Management service, often due to incorrect account permissions, a corrupted RMS/IRM cache, or outdated Office or AIP/MIP components required for handling IRM-protected content. 

1/ Verify your account and permissions 

Ensure you are signed in with the account that has permission to access the protected content. If you are using a guest account, confirm that you have accepted the invitation to the correct tenant. 

2/ Clear IRM/RMS cache 

• Close all Office applications. 
• Press Windows + R, type %localappdata%\Microsoft, and press Enter. 
• 
• Locate the folder: 
  • For Office 2013 and later: MSIPC → rename to MSIPC_OLD. 
  • For Office 2010: DRM → rename to DRM_OLD. 
• Restart your computer, then open the file again. 
  (This forces Office to create a fresh cache and re-authenticate your credentials.) 
• Clearing Microsoft Office RMS cache | All products – Intralinks 

Note: Microsoft is providing the above information as a convenience to you. Some of the websites are not under Microsoft's control. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link    

3/ Update AIP/MIP components 

If you use Azure Information Protection (AIP) client or MIP SDK, download the latest version from Microsoft’s official site. 

• AIP Client: Download here 
• MIP SDK: Download here 

4/ Check network and security settings 

• Ensure your device can connect to the Rights Management service (no proxy/firewall blocking). 
• Temporarily disable VPN or proxy and retry. 
• If you use antivirus software, add Office and AIP components to the allowlist. 

5/ Test with another device or account 

If possible, try opening the file on another device or with another account that has permissions. This helps confirm if the issue is device-specific. 

6/ Contact Microsoft Support   

If the issue persists even after these steps, it may stem from a deeper system-level cause. In this case, I recommend contacting your organization's IT administrator, who can submit a support request to Microsoft through the Microsoft 365 Admin Center. They’ll be able to access system-level information to investigate the issue thoroughly and provide assistance. At the very least, they can offer the most effective workaround to ensure your experience remains smooth and secure.      

We kindly ask for your understanding that, as moderators, we do not have access to the administrative tools or permissions required to investigate or modify these configurations. We also do not have the capability to initiate remote sessions for direct assistance. Our role is to guide users to the appropriate resources and support channels.      

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, feel free to share them in the comments on this post so I can continue to assist you.  

I look forward to hearing your thoughts on this.  

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have any extra questions about this answer, please click "Comment".   

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