Azure Subscription is Missing/Invisible in Portal, but Resources are Running and Billing is Active.

It sounds like you are experiencing issues with accessing your Azure subscription due to a potential directory mismatch or Role-Based Access Control (RBAC) permissions. Here are some steps you can take to troubleshoot and potentially resolve the issue:

1. Switch Directories: Since you mentioned that your subscription is associated with a different tenant ID, ensure that you are switching to the correct directory. In the Azure portal, click on your account in the top-right corner and select "Switch directory". Make sure to select the directory associated with the Primary Tenant ID 2fffd946-3c72-4299-a186-4d0efc5a23b4.
2. Check Permissions: If you can switch to the correct directory but still do not see the subscription, it may be due to RBAC permissions. Verify that your account has the necessary permissions to access the subscription. You may need to contact an administrator of the tenant to ensure that your account is assigned the appropriate role (e.g., Owner or Contributor) for that subscription.
3. Clear Cache and Cookies: Sometimes, browser issues can cause problems with visibility in the Azure portal. Try clearing your browser's cache and cookies or using a private browsing mode (Incognito in Chrome or InPrivate in Edge) to log in again.
4. Use Azure CLI or PowerShell: If the portal continues to show issues, you can also check your subscriptions using Azure CLI or PowerShell commands. For example, you can use az account list in Azure CLI to see if the subscription appears there.
5. Contact Support: If none of the above steps resolve the issue, consider reaching out to Azure Support for further assistance. They can provide more detailed insights into your account and subscription status.

Following these steps should help you regain access to your Azure subscription.

Hello 김준연 선임매니저 / 운영지원팀, It sounds like you're having a frustrating time trying to access your Azure subscription in the portal, especially since your resources are still running and you're receiving billing statements. Here’s a breakdown of steps and things to consider that could help you regain access:

1. Check Directory Access: Since you mentioned trying to switch directories but were unable to see the subscription associated with your Primary Tenant ID, ensure your user account has been granted access in that directory. You will need the necessary Role-Based Access Control (RBAC) permissions.
2. Confirm User Permissions: It's possible there might have been changes to your permissions. Verify with your subscription owner or Azure administrator that your user account has at least a role that permits subscription viewing, such as Owner or Contributor.
3. Accessing the Correct Directory: Ensure you're actually switching to the directory that includes your subscription. You can do this by logging into the Azure Portal and:
   • Click on your account profile at the top right corner.
   • Select 'Switch directory' to see the list of directories you have access to.
   • Choose the directory associated with your subscription
4. Reset Your Azure Credentials: If the credentials have any issues, consider resetting them or checking for any MFA (Multi-Factor Authentication) prompts that may not have completed.
5. Azure Support: If none of the above steps work, I recommend reaching out to Azure support directly. They can provide more specific insight based on your account and any possible backend issues.

Follow-Up Questions:

To assist you better, I have a few questions:

• Can you confirm that your user account associated with the Primary Tenant ID is still active and hasn't been disabled or removed?
• Have any recent changes been made to your organization's Azure policies that might affect access?
• Are you using the Azure Portal on a specific browser, and have you tried clearing the cache or using an incognito window as a troubleshooting step?
• If possible, could you check if another user from your team can access the subscription from their account in the same directory?

Hope these tips help you regain access to your subscription! If you need further assistance, feel free to reach out.