Microsoft excel not updating

If Microsoft Excel 365 is not updating, there could be several reasons for this issue. Here are some steps you can take to troubleshoot and resolve the problem:

1. Check Automatic Updates: Ensure that automatic updates are enabled for your Office installation. You can do this by:
   • Opening any Office application (like Excel).
   • Going to the File tab and selecting Account.
   • On the right side, look for Update Options and select Enable Updates.
2. Group Policy Settings: If the Update Options control is disabled or missing, it may be managed by Group Policy. You can check this by examining the registry settings:
   • Open the Registry Editor (type regedit in the Run dialog).
   • Navigate to the following key:
     • For Microsoft 365 Apps: HKEY_LOCAL_MACHINE\software\policies\microsoft\office\16.0\common\OfficeUpdate
   • Check the values for EnableAutomaticUpdates and HideEnableDisableUpdates to ensure they are set correctly.
3. Network Issues: Sometimes, network connectivity issues can prevent updates. Ensure that your internet connection is stable and try again.
4. Repair Office: If the above steps do not work, you might want to repair your Office installation. You can do this through the Control Panel by selecting Office and choosing the repair option.
5. Reinstall Office: As a last resort, if none of the above solutions work, consider uninstalling and then reinstalling Microsoft Office.

Following these steps should help you resolve the issue with updating Microsoft Excel 365.

Hi @Tanay Chakma,    

Thank you for posting your question in the Microsoft Q&A forum.   

Regarding that you can't update Excel. I’d like to gather a few details to better understand your situation and assist you effectively: 

• I noticed you posted this under the Business tag, so the steps provided are for business accounts. If your issue is actually with a personal email account, could you confirm that so I can adjust my guidance accordingly? 
• Which version of Excel are you currently using? 
• How are you trying to update Excel? For example, through File > Account > Update Options? (Image below) 
  Is this what you see when you start the update process?
• Do you see any error messages or codes when the update fails? 
• Is this issue happening with all Office apps or just Excel? 
• If possible could you provide me a screenshot of the error? (Feel free to hide any privacy information) 

If I’ve misunderstood anything, please feel free to correct me. I want to make sure I fully understand your situation so I can provide the best support.  

Thank you again for your time and patience. While this initial response may not resolve the issue immediately, gathering these details will help us narrow down the cause and find a solution. I’m here to help and look forward to your response!         

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