If you're having trouble signing into your Microsoft Office work account on your new Surface Pro 12 with the Snapdragon X Plus processor, there are a few troubleshooting steps you can follow:
- Check your Internet Connection: Ensure that your device is connected to the internet.
- Verify Credentials: Make sure you are entering the correct email address and password for your work account.
- Security Software: Sometimes, security software can interfere with the sign-in process. If you have any installed, consider temporarily disabling it to see if that resolves the issue.
- Event Viewer: If the sign-in window is stuck or shows a blank screen, check the Event Viewer for any error messages related to the sign-in process. Look for entries under Windows Logs > Application related to
AppModel-Statethat might indicate issues. - Reinstall WAM Plug-ins: If the issue persists, you may need to reinstall the Windows Authentication Manager (WAM) plug-ins. You can do this using PowerShell commands to register the necessary packages again.
- Contact Support: If none of the above steps work, consider reaching out to Microsoft Support for further assistance.
Following these steps should help you troubleshoot the sign-in issue on your Surface Pro.