I cannot startup sign in to Microsoft office work account to Surface Pro

Rasheed AL-Homsi 0 Reputation points
2025-12-08T16:11:49.2733333+00:00

I cannot startup sign in to Microsoft office work account to brand new Surface Pro 12" Snapdragon X Plus

Surface | Other
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  1. Q&A Assist
    2025-12-08T16:11:59.4133333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    If you're having trouble signing into your Microsoft Office work account on your new Surface Pro 12 with the Snapdragon X Plus processor, there are a few troubleshooting steps you can follow:

    1. Check your Internet Connection: Ensure that your device is connected to the internet.
    2. Verify Credentials: Make sure you are entering the correct email address and password for your work account.
    3. Security Software: Sometimes, security software can interfere with the sign-in process. If you have any installed, consider temporarily disabling it to see if that resolves the issue.
    4. Event Viewer: If the sign-in window is stuck or shows a blank screen, check the Event Viewer for any error messages related to the sign-in process. Look for entries under Windows Logs > Application related to AppModel-State that might indicate issues.
    5. Reinstall WAM Plug-ins: If the issue persists, you may need to reinstall the Windows Authentication Manager (WAM) plug-ins. You can do this using PowerShell commands to register the necessary packages again.
    6. Contact Support: If none of the above steps work, consider reaching out to Microsoft Support for further assistance.

    Following these steps should help you troubleshoot the sign-in issue on your Surface Pro.

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