Share via

Fix my compromised microsoft account.

Keldon Morris 0 Reputation points
2025-12-05T02:33:50.78+00:00

Dear Microsoft Support,

I am writing with extreme frustration to demand that a Microsoft support agent contact me directly to resolve a critical issue with my account. I am sick of the delays, the poor handling of my case, and the endless back-and-forth that has resulted in me losing access to services I legally own. I will not continue this process unless I can speak to someone who has the authority and urgency to fix my account.

Issue Overview:

My Microsoft account was compromised by a hacker, who changed my email address and enabled 2FA on their end, locking me out of all services, including Minecraft and OneDrive. I’ve provided all necessary information multiple times, but each time I receive an impersonal response or no follow-up. This is completely unacceptable, and I demand direct contact from a Microsoft support agent who can resolve this once and for all.

What I Have Provided So Far:

  • Proof of Payments from 2019 to 2025.

Proof of linked services and apps associated with my Microsoft account.

Account recovery forms and validation attempts, all of which were either ignored or mishandled.

Multiple details about my account, including the hacked email, billing info, and Xbox gamertags.

Despite all this, my case remains unresolved, and I’ve been locked out with no way of regaining access. It’s extremely frustrating to be treated like this as a paying customer.

What I Am Requesting:

Direct contact with a Microsoft support agent who has the authority to unsuspend my account and restore access to my services.

A clear explanation of why my case has been mishandled and what actions will be taken to resolve it immediately.

I need this resolved without more surveys, tickets, or endless back-and-forth. Enough is enough.

I am beyond upset with the lack of support, and I expect prompt and direct action to fix my account. I will not continue to chase support for something that should have been resolved by now.

Please contact me directly at [Insert preferred contact method here]. I expect to hear from you soon, and I demand this issue be resolved immediately.

Sincerely, An extremely frustrated Microsoft customer

Moved from: Microsoft Security | Microsoft Authenticator

Outlook | Web | Outlook.com | Account management, security, and privacy
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Chloe-L 5,460 Reputation points Microsoft External Staff Moderator
    2025-12-11T17:09:23.5866667+00:00

    Hello Keldon Morris,

    Thank you for posting your question in the Microsoft Q&A forum. I completely understand your anger and extreme frustration regarding this situation. Losing access to services you own, like Minecraft and OneDrive, is incredibly distressing, especially when it feels like you are stuck in a loop.

    I must be transparent with you regarding how Microsoft account recovery works to manage your expectations. The account recovery process is fully automated. For security reasons, no Microsoft support agent—including myself—has the ability to manually access, unlock, or change the password of an account. This strict policy is in place to prevent social engineering attacks.

    Since the hacker has enabled 2FA and changed the recovery details, the chances of recovery through standard forms are unfortunately slim. However, you can contact Microsoft Live Support directly. While they cannot override the system to unlock the account, they can guide you to ensure you are filling out the specific forms correctly for a compromised account.

    Here is how to reach a Live Chat Agent:

    1. Open this link: Microsoft Contact Support.
    2. In the search bar, type "Account hacked" and press Enter.
    3. At the bottom of the page, click the "Contact Support" button.
    4. In the menu that appears, select "Other Products" and then "Manage Account Security".
    5. Click "Chat with a support agent in your web browser".

    Please follow these steps to speak with a live agent who can look into the specific status of your case. I truly hope you are able to recover your account and retrieve your data.

    Best regards,

    If the answer is helpful, click "Accept Answer" and upvote it. If you have any further questions about this answer, please click "Comment".

    Note: Follow the steps in our documentation to enable email notifications if you want to receive the related email notification for this thread.

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.