How to fix error with BSOD

Jason Wells 0 Reputation points
2025-11-14T11:17:48.3166667+00:00

I am working on an error where I am receiving a BSOD error with a Problem signature of:

P1: 124

P2: 4

P3: ffffa5870233a028

P4: 0

P5: 0

P6: 10_0_26100

P7: 0_0

P8: 256_1

P9:

P10:

I attempted to upload my .dmp files but the posts don't allow for .zip files. I have attached a pic of my event viewer but I'm sure you need more. What is the best way to upload these?

User's image

Thanks in advance!

Windows for home | Windows 11 | Performance and system failures
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4 answers

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  1. Antonio Tudela 76 Reputation points
    2025-11-14T11:43:26.64+00:00

    I bet for energy issue from battery if is a laptop or a motherboard problem -of course with the picture is not enough : )

    Try next steps:

    1. Check next command from cmd with admin privileges: powercfg /energy it will check the status during 60 seconds and will generate a full html report with issues in c:\windows\system32. In my case, was a big consumption Microprocessor.
    2. If is a laptop, you can add extra info about battery status with: powercfg /batteryreport

    Of course, take in mind update BIOS and drivers as usual when you have this kind of issues.

    Good luck!

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  2. DaveM121 816K Reputation points Independent Advisor
    2025-11-14T11:52:28.91+00:00

    Please use this method to bypass the restrictions and upload your minidump files for analysis.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Open that minidump folder

    Select any files in there and press Ctrl + C to copy those files

    On your Desktop, right click and choose New - Folder

    Go into that new folder and press Ctrl + V to paste a copy of those files

    Log into OneDrive: https://onedrive.live.com/

    Drag that new folder form your Desktop into the OneDrive page and wait for it to upload

    When it has uploaded, right click the folder on the OneDrive page and choose Share

    Click Copy Link

    Then post that link here.

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  3. Jason Wells 0 Reputation points
    2025-12-13T11:50:59.6433333+00:00

    Good morning,

    My dilemma continues. I have tried to get a little more educated on the issue and looking at previous posts with similar issues, after using BlueSreenView I was able to identify the BSOD errors. The cause listed, is NTOSKRNL.EXE and/ PSHED.DLL.

    Notably, my BSODs are characterized by either a blank screen and all my fans starting. Or of just a blank screen but the computer sounding completely normal. This morning's dump was the quiet version but more strange, there is no dump file.

    I think I have tried every variation of troubleshooting I could find before coming to you guys. I don't overclocked my machine. I have:

    • Turned off Fast Startup
    
    • Ran Energy Report (see attached)
    
    • Run sfc /scannow (Windows Resource Protection did not find any integrity violations.)
    
    • Run DISM (No component store corruption detected.)
    
    • Run ScanHealth DISM (No component store corruption detected)
    
    • Updated Intel drivers
    
    • Updated NVIDIA drivers
    
    • Updated BIOS
    
    • Updated the chipset drivers
    
    • CrystalDiskInfo says my drives are good (see attached)
    
    • CrystalDiskMark shows good r/w speeds.
    

    I am out of ideas. I would really like to narrow down the issue before I go spend a ton of money on a new processor that may/may not be the issue.

    Any help is appreciated.

    Path to attachments (dump files, energy report, crystal reports, etc.):

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  4. Antonio Tudela 76 Reputation points
    2025-12-14T19:36:58.89+00:00

    Good evening,

    Based on the documentation, PSHED.DLL is the Platform Specific Hardware Error Driver. When this appears, it typically indicates that the CPU or firmware is reporting a hardware-level error, often signifying physical hardware instability or low-level driver/firmware conflicts. This usually suggests that there might be an issue with your RAM, CPU, or motherboard, or there could be a problem with the drivers installed to control these devices. Before considering a CPU replacement, which as you mentioned might not resolve the issue, please follow these steps:

    1. Check your RAM modules by downloading and running the free application MemTest86.
    2. If I recall correctly, you uploaded the powercfg results showing numerous issues associated with USB and RAID modules. I recommend updating all components related to your motherboard and chipset from the manufacturer's website. For instance, if your motherboard is from MSI or ASUS, find the specific model and download all relevant drivers, including chipset, BIOS, and pay special attention to ACPI, RAID controller, and other issues that appeared in your HTML report.
    3. as last option, you can search in intel website to get a software to check the CPU status. "Intel processor diagnostic tool could be a good option" Good luck!
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