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USB c Audio

Anonymous
2024-08-15T22:50:27+00:00

I'm having and

iMssue using the USB-C port for audio. I've used a dongle (usb-c to 3.5 mm) and USB-C wired headphone for audio but no sound comes through. Oddly enough the volume.

Surface | Surface Duo | USB-C

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  1. Anonymous
    2024-08-16T08:59:12+00:00

    Hi Gregy6,

    Welcome to Microsoft Community.

    I'm Hahn and I'm here to help you with your concern.

    It sounds like you're having trouble getting audio to work through the USB-C port on your Surface Duo, whether you're using a USB-C to 3.5mm dongle or USB-C wired headphones. Here are some steps you can try to resolve the issue:

    • Restart the Device: Restart your Surface Duo to see if that resolves the issue. Sometimes a simple reboot can fix hardware detection problems.
    • Test with Other Apps: Try playing audio through different apps (e.g., YouTube, Spotify, etc.) to see if the issue is consistent across all apps.
    • Clear Cache (for specific apps): If the issue is happening with specific apps, try clearing the app cache. Go to Settings > Apps & notifications > See all apps > [Select the app] > Storage & cache > Clear cache.
    • As a last resort, consider resetting your Surface device to see if that resolves any software conflicts causing the issue. Reset Surface Duo to factory settings - Microsoft Support

    If none of these steps resolve the issue, there might be a hardware problem with the USB-C port or the

    accessories you're using.

    Your Sincerely

    Hahn. W - MSFT | Microsoft Community Support Specialist

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