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How to connect a new Surface Earbuds earphone to replace a broken one

Anonymous
2023-09-19T11:25:38+00:00

When I tried to remove it and put it in the charging case, the left earphone split into two parts: the head and the second part. I have another pair of headphones where the case doesn't work, but the headphones worked. I tried to replace the broken earphone with an earphone from another set and reset the firmware. The new earphone does not play audio. The new earphone shows up in the charging case, but there is no charging icon on the batteries like the original one. And the earphone offers a separate connection via Bluetooth, but is not detected as audio

Surface | Surface earbuds | Setup and pairing | Android

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  1. Anonymous
    2023-09-19T17:19:56+00:00

    Hi Elena Litovchuk,

    Thank you for reaching Microsoft Community. We're sorry for the trouble this has caused you.

    I am aware of your desire to connect another pair of Surface Earbuds to replace a damaged pair.

    Please note that if you’re trying to use an earbud from another set, it might not work properly because each set of Surface Earbuds is designed to work together as a pair. The earbuds and the charging case are paired together at the factory, and it’s not recommended to mix and match earbuds from different sets.

    Here are some steps you can try:

    Reset your Surface Earbuds:

    This can help to clear any issues that might be causing the problem. To reset your earbuds, put them in the charging case and close the lid, then wait for about 5 seconds. Open the case, press and hold the pairing button on the back of the case for 5 seconds until the LED light flashes amber. Then, close the lid of the case and wait for about 5 seconds

    Pair your Surface Earbuds over Bluetooth:

    After resetting, you’ll need to pair your earbuds again with your device. On your device, go to Bluetooth settings and choose the option to pair a new device, then tap on Surface Earbuds.

    Set up your Surface Earbuds in the Surface app:

    The Surface app lets you update your Surface Earbuds, personalize settings for them, and much more.

    If following these instructions doesn't fix the issue, there may be a hardware problem or compatibility issue.

    Kind regards,

    Lavenia

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  2. Anonymous
    2023-09-20T11:50:29+00:00

    Should the indicator color be yellow? I only saw white or red

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  3. Anonymous
    2023-09-20T20:42:17+00:00

    You may check this article to found out what does the LED light means on your charging case. See Use Surface Earbuds - Microsoft Support.

    ..

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  4. Anonymous
    2023-09-21T15:16:45+00:00

    Не помогло. Хочу обратить Ваше внимание, что в инструкции, ссылку на которую Вы сбросили, также нет желтого цвета индикатора.

    Что еще можно сделать, чтобы из наушников разных пар создать новую?

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  5. Anonymous
    2023-09-21T20:57:57+00:00

    Мне нечего добавить относительно того, как заставить работать новую пару наушников из разных пар.

    Учитывая, что вы безуспешно перепробовали все вышеупомянутые шаги, скорее всего, существует проблема совместимости. Из-за этого чехол для зарядки и наушники подобраны на заводе-изготовителе.

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