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Surface Book 3 - USB C Port is not working properly

Anonymous
2023-12-04T20:20:04+00:00

USB C Port is not working properly on my Surface Book 3. It goes on and off (blinks) while connected. Charging through the USB C is not possible and devices cannot be connected. Surprisingly, USB C devices only work if the computer is also connected to the power supply through the surface charging unit simultaneously.

Surface | Surface Book | USB-C

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  1. Anonymous
    2023-12-04T23:32:31+00:00

    Hi Garabet A. Topalian Rivas

    Thank you for posting in Microsoft Community.

    Based on the description you posted, it seems that you have an issue with Surface book 3 wherein the USB-C port is not working properly. This may be caused by the cable compatibility issue, or the USB-C itself.

    Let’s work together in finding the best solution to this issue. To get started I will ask a few questions to further fix the issue.

    • Is this working before, or has this been happening since you got the device?
    • When you try to charge the device, did you use USB-C to USB-C cable directly connect to the adaptor to the wall outlet?
    • Did you try to connect another USB-C device like USB-C flash driver or external drive it will work?

    We will do some basic troubleshooting steps to further fix the issue.

    1. Make sure that the USB-C cable you're using is compatible with your Surface Book 3. Some cables may not work properly with certain devices.
    2. Check for any updates for your Surface Book 3. Go to Settings > Update & Security > Windows Update and click on "Check for updates."
    3. Try resetting the USB-C port. To do this, shut down your Surface Book 3, disconnect all peripherals, and hold down the power button for 30 seconds. Then, release the power button and turn on your device.
    4. If still not working, we will download and run the Surface diagnostic toolkit on your surface Book 3. This will help us fix any hidden issue on the Surface device.
    5. After we will be going to going to download the driver pack on your Surface Book 3.
    6. Once the download is complete, please click the driver pack to install on your Surface and once the installation is complete, please restart the Surface device to apply changes.
    7. After restart the Surface, test again the USB-C using the correct cable in charging USB-C to USB direct connect to the adaptor going to the wall outlet. The USB-C to USB-A adapter will not work in charging.

    More information on the USB-C charging and Troubleshoot problem with USB-C.

    I hope this helps you resolve the issue with your USB-C port. Please tell me how it goes.

    Kind regards,

    Christopher.

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  2. Anonymous
    2023-12-19T16:47:20+00:00

    Hi Garabet A. Topalian Rivas

    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)

    Thank you for understanding.

    Regards,

    Christopher.

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