Internet very slow on surface book but not on other devices

Hi Zain,

Running the Network troubleshooter can help diagnose and fix common connection problems.

To run the Network troubleshooter, follow these steps:

1. In the search box on the taskbar, type Network troubleshooter, and then select Identify and repair network problems from the list of results.
2. Follow the steps in the troubleshooter and see if that fixes the problem.

If that doesn’t fix your connection problem, try these things:

• Reset the TCP/IP stack
• Release the IP address
• Renew the IP address
• Flush and reset the DNS client resolver cache

To run these networking commands in a command prompt window

1. In the search box on the taskbar, type Command prompt, press and hold (or right-click) Command prompt, and then select Run as administrator > Yes.
2. At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:
   • Type netsh winsock reset and press Enter.
   • Type netsh int ip reset and press Enter.
   • Type ipconfig /release and press Enter.
   • Type ipconfig /renew and press Enter.
   • Type ipconfig /flushdns and press Enter.

Update the network adapter driver

1. In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
2. In Device Manager, select Network adapters > the network adapter name.
3. Press and hold (or right-click) the network adapter, and then select Update driver >Search automatically for updated driver software. Follow the steps, then select Close.
4. After installing the updated driver, select the Start  button > Power  > Restart if you're asked to restart, and see if that fixes the connection issue.

If the issue only occurred recently, rolling back your driver to a previous version might help.

1. In the search box on the taskbar, type Device Manager, and then select Device Managerfrom the list of results.
2. In Device Manager, select Network adapters  > the network adapter name.
3. Press and hold (or right-click) the network adapter, and then select Properties.
4. In Properties, select the Driver tab, select Roll Back Driver, then follow the steps. If the button is unavailable, that means there's no driver to roll back to.
5. After rolling back to the previous version of the driver, select the Start  button > Power  > Restart if you're asked to restart, and see if that fixes the connection issue.

Let us know if you need further assistance.

Hi,

After doing the netsh winsock reset - wifi seems to connect faster - after sometime could be after a day or a week - it happens again and need to do the netsh winsock reset again.

Hi pmagustin,

If the issue returns after resetting the TCP/IP stack, uninstall and reinstall the network driver.

1. In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
2. In Device Manager, select Network adapters > the network adapter name.
3. Press and hold (or right-click) the network adapter, and then select

Uninstall. 4. Restart your device and let Windows reinstall the driver.

Installing the latest Surface and Windows updates may also help resolve the issue. On how to install the latest updates, click here.

If still the issue persists, reset your device. Refer to this article on how you can reset your Surface device.

Feel free to post back if you have any other concerns.

Hi Mark, 

Thank you for your assistance, I tried all of the steps and the resetting of the TCP/IP stack and the following steps has seemed to resolve the problem.  I am getting similar speeds to my other devices if not better. 

Cheers, 

Zain